We can now provide insurance covered lactation services to clients with Anthem insurance! We can schedule virtual visits to be covered by insurance (no payment for you the client) through Wildflower (the processor we have been working with as in-network for Cigna). Please see the instructions below for verifying coverage of our services based on your specific plan. Let us know if you have any questions or need assistance. (In person visits will be billed at our self pay rate.) After you have completed the approval steps, please schedule an insurance covered virtual/telehealth visit.
Select Anthem commercial health plan members are eligible for a limited number of no-cost virtual lactation support visits.
How Anthem Clients Access Our Services
To receive covered services, eligible Anthem members must complete a few simple steps, including signing-up for Anthem’s Building Healthy Families (BHF) program.
The 2-Step Process for member enrollment for our services:
Step 1: Check Eligibility through our link .
If the member is on their phone: they click the blue button for Sydney Health then get to BHF
If the member is on their computer: they click the green button for Anthem.com to get to BHF
Your member information must be submitted into our unique Wildflower URL to verify your insurance coverage. You must choose the Anthem plan you belong to on the form. Your ID card must say Anthem on it.
Step 2: Confirm Enrollment into the Anthem BHF Program.
After you fill out your eligibility information, you will be automatically routed to log into the Building Healthy Families Program (available on mobile app and web) to finalize your registration in BHF. You must click the words Getting Started.
NOTE: You will be prompted to get a user name and password if you have never accessed Anthem’s website online as part of the process.
As the user, you will also get two emails: an email with instructions on registering for BHF and a second one once BHF registration is completed.
Once you successfully log in to Anthem BHF, we will both receive a confirmation email – one to the provider, one to you.
Besides an email, once you click on Getting Started and have enrolled with BHF, you will see a screen that says Building Healthy Families on the top. This indicates successful enrollment!
Lactation Care with Elizabeth Stapleton, IBCLC 