WHAT ABOUT INSURANCE? We now participate with The Lactation Network and Wildflower Lactation to facilitate insurance coverage on our services. Please visit our scheduling page for more information regarding insurance coverage approval through The Lactation Network or Wildflower Lactation sites before scheduling an appointment. Insurance plans providing insurance coverage through The Lactation Network include various PPO plans (PPO only) & depend on policy rather than insurance company only. Wildflower Lactation covers all Cigna plans.

We still offer a self-pay system as well. Rather than working with insurance companies directly, we believe in our holistic approach with clients and want to continue to do what is best in each situation & operate on a more personal level. For those interested in reimbursement, we will provide a super bill outlining your services, payments and the codes for the visit. The rest is up to you! For additional guidance on super bills & what to do with them, read here.

If making this investment is an issue for you, please contact us to discuss options.

DO I HAVE TO CALL TO SCHEDULE? We utilize Jane for our scheduling system. This allows flexibility for new and exhausted parents to schedule at their convenience. Additionally, you can look at the dates/times available and select what works for you and your family.

You can schedule from our website on our Services page. If you’re a new client, please select the Virtual or Intake Visit. After you’ve met for Intake with a consultant and discussed your needs and expectations, any follow-up appointments will be scheduled and are typically done in our office at 109 Dennis Drive, Lexington, KY, 40503.

WAIT, AM I SCHEDULED? Occasionally, technology proves to be more foe than friend. If you expect a confirmation email and don’t receive it (and you should), get kicked off a certain page of our site or the scheduling site, or have any other issues, please send an email to lactationcarewithelizabeth@gmail.com or call (859) 832-0203.

You will need to enter credit card information to secure your initial appointment, even if you’re expecting insurance coverage. Once you have submitted everything, you will receive a confirmation email with the link to intake forms and consent documentation. PLEASE FILL THESE OUT! You will complete these intake forms via our charting system within Jane.

HOW TO PAY? If you are relying on The Lactation Network or Wildflower Lactation to allow for insurance coverage, you are only required to provide a credit card number to be saved on file. Payment will be completed through approved insurance coverage. Self-pay appointments are paid at time of service. Cash, check, credit card, or HSA/FSA funds are all accepted.

In the case you don’t schedule the appointment yourself, or for some reason a new card number needs to be saved to your file, you can input this information via your reminder email from our scheduling system.

DO I SCHEDULE THE APPOINTMENT TO OCCUR DURING A FEEDING? We will work around you and baby. If baby is sleeping, we will chat and complete intake questions. If baby is ready to eat, we will of course accommodate as well.

HOW DO WE DO THIS VIRTUALLY? You stay in your pj’s! It is helpful to have someone else available for camera work during virtual appointments. We can address any questions you may have. Weighted feedings and more personal and hands-on support is available with in person appointments. You will be sent a link to a HIPPA compliant platform the day of the appointment.

WHAT DO I NEED FOR THE APPOINTMENT? Please bring anything you are using to help feed baby at the time, like shields, pumps and so forth. (We have tons of different pillow options, or you can bring your own.) PLEASE fill out the intake information and sign consent documents ahead of time via the link sent in your confirmation email.

WHO AM I SEEING? At Lactation Care with Elizabeth, we operate as a team. Each consultant is an IBCLC and we find that a team approach allows options to meet many needs. We can get clients in to be helped with more availability and flexibility in scheduling. With various consultants, we can do virtual or in-person, daytime, and some evening and weekend appointments. Read more about our team on the Meet The Team page of our website.

WHERE ARE YOU LOCATED? Our building is located at 109 Dennis Drive, Lexington, KY 40503. Please enter the driveway, continue to the back of the building to the parking lot. Enter through the back door next to Lactation Care with Elizabeth sign.